Cookie Policy

Last Updated: December 21, 2025

1. Introduction

This Cookie Policy explains how Flence.com, operated by Influentive LTD, uses cookies and similar tracking technologies on our platform.

We use GDPR Cookie Monster, a privacy-focused consent management system, to give you full control over your cookie preferences. By continuing to use Flence, you consent to our use of cookies in accordance with your preferences.

💡 Manage Your Preferences: Click the "Cookie Settings" link in our footer anytime to change your cookie preferences.

2. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, smartphone) when you visit a website. They help websites remember your preferences, keep you logged in, and analyze how you use the site.

Cookies can be "session" cookies (deleted when you close your browser) or "persistent" cookies (remain until they expire or you delete them).

3. Cookies We Use

3.1 Necessary Cookies (Always Active)

These cookies are essential for the platform to function. They cannot be disabled.

Cookie NamePurposeDuration
flence_tokenAuthentication - keeps you logged in30 days
flence_userUser session data (role, name, preferences)30 days
flence_cookie_consentStores your cookie preferences1 year
cart_itemsShopping cart contents (LocalStorage)Persistent
csrf_tokenSecurity - prevents cross-site attacksSession

3.2 Analytics Cookies (Optional - Requires Consent)

Help us understand how visitors use the platform. You can opt-out via Cookie Settings.

PostHog Analytics

  • Provider: PostHog Inc. (USA/EU cloud options)
  • Purpose: Track page views, feature usage, user flows, performance metrics
  • Data Collected: Pages visited, buttons clicked, time on site, device type, browser, anonymized IP
  • Cookies Set: ph_* (PostHog tracking cookies)
  • Retention: PostHog retains data per their policy (typically 1-2 years for free tier)
  • Privacy: PostHog Privacy Policy
  • Opt-Out: Disable "Analytics Cookies" in Cookie Settings or use PostHog's opt-out

3.3 Marketing Cookies (Optional - Requires Consent)

Used for personalized advertising and affiliate tracking. You can opt-out via Cookie Settings.

Trackdesk Affiliate Tracking

  • Provider: Trackdesk (EU-based)
  • Purpose: Track affiliate referrals and commission attribution (only if you opt-in to affiliate program)
  • Data Collected: Referral source, click IDs, conversion events
  • Cookies Set: td_* (Trackdesk tracking cookies)
  • Retention: 90 days (standard affiliate cookie window)
  • Opt-Out: Disable "Marketing Cookies" in Cookie Settings

Custom Marketing Pixels (Superadmin-Managed)

  • Platform administrators may add tracking pixels (Facebook Pixel, Google Ads, etc.)
  • These are optional and controlled via superadmin code injection feature
  • Specific cookies depend on which pixels are active
  • Check our footer "Cookie Settings" to see active marketing tools

3.4 Third-Party Service Cookies

Set by integrated services, necessary for their functionality.

  • Stripe Payment Processing: Fraud detection and secure checkout (__stripe_* cookies). Stripe Cookie Policy
  • Stripe Connect: Seller onboarding, payout management, revenue split automation
  • SendPulse: Email delivery tracking (open rates, click rates for transactional emails)
  • OpenAI API: No cookies set (server-to-server API calls only)

4. How to Manage Your Cookie Preferences

4.1 Our Cookie Settings Tool

✨ Easiest Method: Use Our Built-In Tool

Click "Cookie Settings" in the footer (bottom of any page) to:

  • Accept all cookies
  • Reject non-essential cookies
  • Customize by category (Analytics, Marketing)
  • Change preferences anytime

4.2 Browser Settings

You can also control cookies through your browser:

  • Chrome: Settings → Privacy and Security → Cookies and other site data
  • Firefox: Settings → Privacy & Security → Cookies and Site Data
  • Safari: Preferences → Privacy → Manage Website Data
  • Edge: Settings → Cookies and site permissions

⚠️ Note: Blocking all cookies or essential cookies will prevent you from logging in and using core platform features like shopping cart, checkout, and collaboration tools.

5. Third-Party Cookie Policies

Our integrated services may set their own cookies. Please review their policies:

6. Cookie Retention Periods

CategoryCookie ExamplesRetention Period
Session Cookiessession_id, csrf_tokenDeleted when browser closes
Authenticationflence_token, flence_user30 days or until logout
Consent Managementflence_cookie_consent1 year
Analytics (PostHog)ph_*, posthog_*1-2 years (if consented)
Affiliate Trackingtd_*, trackdesk_*90 days (if consented)
Stripe Payment__stripe_*, stripe_*Varies (see Stripe policy)

7. Do Not Track (DNT) Signals

Our platform respects your cookie preferences set via our Cookie Settings tool. However, there is no universal standard for responding to browser DNT signals, so we do not automatically respond to DNT headers. Please use our Cookie Settings for granular control.

8. Changes to This Cookie Policy

We may update this Cookie Policy to reflect new cookies, technologies, or regulatory changes. The "Last Updated" date at the top indicates when changes were made. Material changes will be communicated via our cookie consent banner.

9. Contact Us

Questions about our use of cookies?

Influentive LTD

SOHO, The Strand

Fawwara Building, Triq L-Imsida

Gzira GZR 1401, Malta

Email: privacy@flence.com

✅ Your Privacy is Protected

We are committed to transparency and giving you full control over your data. Use our Cookie Settings tool (footer link) to manage your preferences, and contact us anytime with questions or concerns.

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